Delivery

If you purchase from pollypotterstoystore.co.za online, we will deliver to your door anywhere within South Africa.

Please take note of the following important delivery information:

1. We offer FREE local (JHB & PTA) delivery for all orders over R500.00.
2. Our courier fee (for under R500-00 orders) in JHB & PTA costs ONLY R50.00.
3. All courier deliveries  outside JHB & PTA costs R185-00.

We aim to dispatch all orders within 24 hrs after funds have cleared in our bank account. Kindly allow up to 3 days for delivery.

In rare cases we may need to cancel an order that cannot be delivered.

Our deliveries are handled by CHF deliveries or a Polly Potter’s Driver.

Returns & Refunds

We will take back any toy, whether damaged during delivery or simply unwanted, that you purchased from us, based on the terms below:

1. You will need to notify us within fourteen days of delivery that you would like to return the product by emailing giabert@cinet.co.za.
2. The product must be in the same condition which you received it, in its original undamaged packaging and clearly unused.
3. Details will be provided in response to your email regarding the return.
   If we have to collect an undamaged item there will be a courier fee applicable.