If you purchase from pollypotterstoystore.co.za online, we will deliver to your door anywhere within South Africa.
Please take note of the following important delivery information:
- We offer FREE local (JHB & PTA) delivery for all orders over R500.00.
- Our courier fee (for under R500-00 orders) in JHB & PTA costs ONLY R50.00.
- All courier deliveries outside JHB & PTA costs R185-00.
We aim to dispatch all orders within 24 hrs after funds have cleared in our bank account. Kindly allow up to 3 days for delivery.
In rare cases we may need to cancel an order that cannot be delivered.
Our deliveries are handled by CHF deliveries or a Polly Potter’s Driver.
Returns & Refunds
We will take back any toy, whether damaged during delivery or simply unwanted, that you purchased from us, based on the terms below:
- You will need to notify us within fourteen days of delivery that you would like to return the product by emailing firstname.lastname@example.org.
- The product must be in the same condition which you received it, in its original undamaged packaging and clearly unused.
- Details will be provided in response to your email regarding the return.
If we have to collect an undamaged item there will be a courier fee applicable.