Shipping Options

Delivery Policy

Shipments and returns

If you purchase from www.pollypotterstoystore.com online, we will deliver to your door anywhere within South Africa.

Please take note of the following important delivery information:

We offer FREE local (JHB & PTA) delivery for all orders over R500.00.
Our courier fee (for under R500-00 orders) in JHB & PTA costs ONLY R50.00.
All courier deliveries to major city centers outside JHB & PTA costs R125-00.

Far outlying areas costs R185-00 per parcel

We aim to dispatch all orders within 24 hrs after funds have cleared in our bank account. Kindly allow up to 3 days for delivery.
In rare cases we may need to cancel an order that cannot be delivered.

Our deliveries are handled by CHF deliveries or a Polly Potter’s Driver.

Returns & Refunds

We will take back any toy, whether damaged during delivery or simply unwanted, that you purchased from us, based on the terms below:
You will need to notify us within fourteen days of delivery that you would like to return the product by emailing giabert@cinet.co.za
The product must be in the same condition which you received it, in its original undamaged packaging and clearly unused.
Details will be provided in response to your email regarding the return.
If we have to collect an Undamaged item there will be a courier fee applicable.
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Shipping

SA counter to counter
Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for
re-shipment.

Order processing

Order processing will not begin until we receive a confirmed order and full payment.

Disclosure of outlet country at time of payment

South Africa
Standard Bank